Frequently Asked Questions

We accept deliveries Monday through Thursday from 10:00am to 3:00pm. Friday receiving is available by appointment. Contact us in advance if you have a carrier delivering outside standard hours.

Ship directly to 9208 Palm River Rd, Unit 302B, Tampa, FL 33619. Always include your company name and client sidemark on every package label. Items arriving without a valid sidemark are subject to a $15/item surcharge and may experience processing delays.

Every delivery is received, inspected for visible damage, and logged against your sidemark. We photograph each piece on arrival so you have a visual record. You receive a notification the moment your item is in our system, with photos available through the Client Portal.

We photograph and document all visible damage at the time of receiving and notify you immediately with photos through the Client Portal. We note any damage on the carrier's delivery receipt. Contact us right away so we can assist with any freight claim.

Submit install requests directly through the Client Portal. You can specify the install address, preferred date, and service level. Our team will confirm scheduling and coordinate with you on timing.

We offer three levels of install: Blanket Drop-Off (transport and threshold drop-off), White Glove (in-room placement with debris removal), and Final Touch Installation (full install including art hanging and accessory placement for reveal-day installs).

Storage is billed at $0.80 per cubic foot per month with a minimum of one month. Items are measured on arrival and billed from the date of receipt. Invoices are issued monthly and are due upon receipt.

The minimum billing period is one month. Storage begins on the date of receipt regardless of when an install is scheduled.

Approved clients access inventory through the Client Portal, billed at $35 per month. The portal provides a real-time view of all items in storage, arrival notifications, inspection photos, and the ability to submit install requests.

We offer dedicated climate-controlled space for temperature-sensitive pieces. Our standard storage is secure and organized by client and project; when an item needs temperature and humidity control, just let us know and we'll store it accordingly.

We recommend climate-controlled space for pieces sensitive to temperature fluctuations or high humidity - upholstered furniture, solid wood and veneer case goods, art, mirrors, and similar items. Let us know which of your pieces need it and we'll place them in our climate-controlled area.

Submit an application via our Get Started page. We'll review your information and follow up within one business day to discuss your needs and set up your account. Approved clients receive portal login credentials and a welcome packet with shipping instructions.